Warranty & Refund Policy

1. 30-Day Fit Adjustment Warranty

At SoCal Pet Brace, we stand behind the quality and craftsmanship of our custom orthotic and prosthetic devices. Each device is crafted with precision and care to meet the specific needs of your pet.

1.1 What's Covered

All devices include a 30-day fit adjustment warranty from the date of delivery:

• • Fit adjustments to improve device comfort and function are included at no additional charge during this 30-day period.
• • If a device fails due to a defect in materials or workmanship within the 30-day warranty period, we will repair or replace it at no charge.
• • The structural integrity of the device is warranted under normal use conditions as directed in the provided wear schedule and care instructions.

1.2 What Is NOT Covered

The warranty does not cover:

• • Damage resulting from improper use, misuse, or accidents
• • Normal wear and tear from extended use
• • Damage caused by chewing, scratching, or other pet behavior
• • Alterations or modifications made by anyone other than SoCal Pet Brace
• • Devices that have not been maintained according to provided care instructions
• • Changes in pet's condition, size, or anatomy requiring a new device

2. Refund Policy

2.1 Custom Medical Devices

Due to the custom nature of our orthotic and prosthetic devices, which are individually fabricated to each pet's specific measurements and needs, we generally cannot offer refunds once an order is placed.

Each device is custom-made to order and cannot be resold or reused for another patient.

2.2 Non-Refundable Deposit

The initial deposit is non-refundable. Because each device is custom-made for the individual patient, the deposit is forfeited upon cancellation regardless of fabrication status.

2.3 Circumstances for Refund Consideration

We may consider refunds in the following limited circumstances:

• • Manufacturer Error: If we make an error in fabrication that cannot be corrected through adjustments, we will remake the device at no charge or issue a full refund.
• • Unresolvable Fit Issues: If, despite multiple professional adjustments, we cannot achieve a proper fit due to our error in the fabrication process.

3. Replacement and Repair Services

3.1 Warranty Repairs

If your device fails due to a defect in materials or workmanship within the 30-day warranty period, we will repair or replace it at no charge. Contact us immediately if you notice any issues.

3.2 Out-of-Warranty Repairs

After the warranty period, we offer repair services for a fee. The cost will depend on the extent of the damage and parts required. Contact us for a repair estimate.

3.3 Replacement Devices

If your pet's condition changes, or if the device is damaged beyond repair, we can fabricate a replacement device. Standard fees will apply, though we may offer a discount for returning customers.

4. Fitting and Adjustment Policy

We understand that achieving the perfect fit may take time. We are committed to working with you to ensure the device functions properly.

All services are provided as full-service, which includes:

• • In-person assessment, measurements, and casting
• • Custom device fabrication
• • Fitting visit to deliver and adjust the device
• • Fit adjustments within 30 days of delivery at no additional charge
• • Wear schedule, break-in protocol, and patient education

5. How to Request a Warranty Claim or Refund

To submit a warranty claim or refund request:

1. 1. Contact Us: Email or call us with details about the issue
2. 2. Provide Documentation: Include photos of the device and a description of the problem
3. 3. Veterinary Consultation: We may request input from your veterinarian to assess the situation
4. 4. Resolution: We will respond within 2–3 business days with next steps

6. Care and Maintenance Requirements

To maintain your warranty coverage, please follow these care guidelines:

• • Clean the device regularly according to provided instructions
• • Inspect straps, padding, and structural components weekly for wear
• • Store the device properly when not in use
• • Follow all wear schedule and break-in protocol instructions
• • Contact us immediately if you notice any damage or fit issues

7. Limitation of Liability

Our liability is limited to the cost of the device. We are not responsible for:

• • Veterinary care costs related to device use
• • Consequential damages or losses
• • Changes in your pet's medical condition
• • Outcomes that depend on factors beyond the device itself

All devices should be used under veterinary guidance. We recommend regular check-ups to monitor your pet's progress and device condition.

8. Questions and Support

We are committed to your pet's mobility and comfort. If you have questions about our warranty or refund policy, or if you need support with your device, please contact us:

9. Policy Changes

We reserve the right to modify this Warranty & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Warranty terms in effect at the time of your purchase will apply to your device.